Privacy Policy

J Web Design (ABN registered, Sydney NSW) is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how we handle it. It applies to all visitors and clients of jwebdesign.com.au.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

When you contact us through this website or engage our services, we may collect:

• Your name
• Your email address
• Your phone number
• Your business name and website details
• Any other information you choose to include in a contact form or email

We also collect non-personal data through analytics tools (see below), such as pages visited, time on site, and general location (city/country level).

How we collect it

• Contact and enquiry forms on this website
• Direct email or phone contact
• Google Analytics (aggregated, anonymised traffic data)

We do not use cookies for tracking or advertising purposes beyond standard analytics. This site is hosted on Squarespace, which may set functional cookies necessary for the platform to operate.

Why we collect it

We use your information to:

• Respond to your enquiry or quote request
• Deliver and manage the services you have engaged us for
• Send project updates, invoices, and relevant correspondence
• Improve this website based on usage data

We will not use your information for any purpose you would not reasonably expect.

Who we share it with

Your personal information is not sold, rented, or traded to any third party. It may be shared with:

• Squarespace - our website platform, which processes form submissions on our behalf
• Google Analytics - for anonymised website traffic analysis
• Accounting or invoicing tools - solely for the purpose of billing for services rendered

All third-party services we use are required to handle your data in accordance with applicable privacy laws.

How we store and protect it

Your information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access. We do not retain personal information for longer than necessary to fulfil the purpose for which it was collected.

Where we no longer need your information, we will delete or de-identify it.

Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Ask us to delete information we no longer need to hold
• Make a complaint if you believe your privacy has not been handled correctly

We will respond to any access or correction request within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will do our best to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available at jwebdesign.com.au/privacy. Continued use of this website after any changes constitutes acceptance of the updated policy.